Effective date: November 12, 2026
Maxwell Mills Media (“Maxwell Mills Media,” “we,” “us,” or “our”) is a marketing, multimedia, and sales consulting business based in Crossville, Tennessee. This Privacy Policy explains what information we collect when you visit maxwellmillsmedia.com (the “Site”), contact us, or pay for our services, and how we use and protect it.
By using the Site, you agree to the practices described in this policy.
Information We Collect
Information you give us. When you fill out a contact or consultation form, email us, call us, or pay for services, we may collect:
- Your name
- Email address and phone number
- Business name, website, and location
- Details you share about your business and marketing needs
- Billing details needed to process a payment (handled by our payment processor; see below)
Information collected automatically. Like most websites, the Site may automatically collect basic technical information when you visit, such as your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit. This is collected through cookies and similar technologies used by our website platform and analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your questions and requests for a consultation
- Provide, schedule, and manage the services you request
- Send quotes, invoices, and receipts, and process payments
- Follow up about your project or our services (you can ask us to stop at any time)
- Understand how visitors use the Site so we can improve it
- Protect the Site against fraud, spam, and abuse
- Comply with legal, tax, and accounting obligations
We do not sell your personal information.
Payments
Online payments on the Site are processed by Stripe. When you pay, your card or bank details are entered directly with Stripe and are not stored on our servers. We receive only limited information, such as your name, email, the amount paid, and the last four digits of your card. Stripe’s use of your information is governed by the Stripe Privacy Policy.
Cookies and Analytics
The Site is hosted on WordPress.com (operated by Automattic Inc.), which uses cookies and collects basic visitor statistics to keep the Site running and to show us aggregate traffic information. We may also use analytics or advertising tools to understand Site traffic and measure our marketing.
You can set your browser to refuse or delete cookies. Some parts of the Site may not work properly if you do. To learn more, see the Automattic Privacy Policy.
How We Share Information
We share information only as needed to run our business, including with:
- Service providers that help us operate, such as our website host (WordPress.com), payment processor (Stripe), email provider, customer relationship management (CRM) software, and scheduling tools. These providers may use your information only to perform services for us.
- Partner agencies, such as an advertising agency we work with to place or manage ads on your behalf, but only when you have engaged us for those services.
- Legal and safety reasons, when required by law, subpoena, or court order, or to protect our rights, property, or safety or that of others.
- Business transfers, if Maxwell Mills Media is sold, merged, or reorganized.
Email, Phone, and Text Communications
If you give us your email address or phone number, we may contact you about your inquiry or our services. You can opt out of marketing emails at any time by using the unsubscribe link or replying to let us know. We will not send you marketing text messages unless you have agreed to receive them, and you can reply STOP to opt out.
SMS Opt-In Data and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes only service providers that help us deliver text messages, who may use that information solely to provide messaging services to us.
For details about our text messaging program, including how to opt out by replying STOP and get help by replying HELP, see our SMS Terms & Conditions.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including to provide services, keep business and tax records, and resolve disputes. When it is no longer needed, we delete it or make it anonymous.
How We Protect Your Information
We use reasonable administrative and technical measures to protect your information, including secure (HTTPS) connections and trusted third-party providers. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your Choices and Rights
You may contact us at any time to:
- Ask what personal information we have about you
- Correct or update your information
- Ask us to delete your information (unless we must keep it for legal or business records)
- Stop receiving marketing messages
Depending on where you live, you may have additional rights under your state’s privacy laws. We will respond to requests within a reasonable time.
Third-Party Links
The Site may link to other websites, such as social media pages or client sites. We are not responsible for the privacy practices of those websites, so please review their policies.
Children’s Privacy
The Site and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.
Contact Us
If you have any questions about this Privacy Policy or your information, contact:
Maxwell Mills Media
James Maxwell
Crossville, Tennessee
Email: james@maxwellmillsmedia.com
Phone: 931-253-7259
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